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Simply go to the Homepage and fill out the required details. You will receive an e-mail confirming that we have received and are processing your order. When the details are finalised we will send a ‘Confirmation of Booking’ email. You will then be sent by post or email your outbound and inbound luggage travel documents (Air Waybills). Please affix an Air Waybill to each piece of luggage ready for collection by a courier representative.

An Air Waybill is a paper ticket containing your collection and delivery details as well as a unique tracking number. Should you wish to make a note of the tracking number you can access an update of your shipment by visiting the LumoLuggage on-line tracking system.

Nothing. Simply have your items ready to go. Golf Bags, Bicycles, Skis, Snowboards and Ski Boots must be packed in an airline compatible case or cover, and ensure that the Air Waybill is attached to your luggage.

You may complete your booking online, via our secure payment facility. We accept the following debit/credit cards: Amex, MasterCard, Visa.

All EU Countries, United States of America, The Caribbean Islands, Far East, Middle East, Australia and New Zealand.

For prices and availability of weekend collection or delivery please email customercare@lumoluggage.co.uk or use the form here.

For prices and availability of weekend collection or delivery please email customercare@lumoluggage.co.uk or use the form here.

  • Animals (including birds, fish, insects, larvae, pupae etc.)
  • Animal products (including but not limited to ivory, fur and garments trimmed with fur)
  • Antiques and art works
  • Bullion
  • Complete firearms and firearm parts, ammunition, explosives, weapons
  • Dangerous / hazardous goods (including but not limited to perfumes, aftershaves, aerosols, flammable substances, loose lithium batteries, dry ice, biological substances, UN classified dangerous goods and any goods specified as such under International Air Transport Association regulations (“ATA”), the Agreement on Dangerous Goods by Road (“ADR”) or International Maritime Dangerous Goods (“IMDG”) regulations.
  • Flowers and plant products
  • Human remains or ashes
  • Illegal goods (these are goods which are considered illegal in the origin, the transit points and / or the destination countries and would include but not be limited to pirated goods, counterfeit goods and narcotics)
  • Imitation (replica) firearms, toy guns, weapons, explosive devices or ammunition
  • Medical samples (including but not limited to bodily fluids and tissue samples)
  • Negotiable instruments in bearer form (including but not limited to bank notes, currency, vouchers)
  • Perishable items that require a temperature controlled environment
  • Pornography
  • Prescription drugs and pharmaceutical products
  • Tobacco
  • Foodstuffs, perishable food articles and beverages requiring refrigeration or other environmental control, including, but not limited to: Wine, Beer, Spirits and Champagne.
  • Packages that are wet, leaking or emit an odour of any kind or packages wrapped in Kraft paper.
  • Knives
  • Fragile items (including but not limited to crockery and china, any item containing glass, televisions, computers, data storage devices, paintings) unless professionally and adequately packed and wrapped.

No, any pressurised container is not permitted to be packed in unaccompanied luggage, including deodorants and hairsprays.

No, any item containing alcohol (including perfumes and aftershaves) is not permitted to be packed in unaccompanied luggage.

No, alkaline batteries are not permitted. Please ensure these are removed from any items you have packed.

Yes – For price and service details contact customercare@lumoluggage.co.uk or use the form here.

Yes, you can ship items such as bikes, kayaks, canoes, surfboards, windsurf and sails, hang gliders, pole vaults, javelins etc

For prices and availability of weekend collection or delivery please email customercare@lumoluggage.co.uk or use the form here

Extra-large items must be packed in a travel case specifically designed for that piece of equipment.

When contacting us please have details of weight and size of item(s) to be shipped. Size and weight details required are length, width and height – including packaging.

No refund is payable by the Company and depending on the circumstances,  the Company may also charge a cancellation fee to cover administrative
charges of  £25.00 (plus VAT at the prevailing rate, where applicable)

Yes, there are many freight companies that will arrange transportation of your luggage. However unlike LumoLuggage, this is not their primary source of business and as such you may have to follow lengthy procedures in order to ship your items. This may involve having to box and weigh your goods, and having to complete complex Air Waybills and invoices where requested by customs as well as possibly having to drop your luggage at the freight company’s location.

A minimum of two working days prior to the date of collection for online bookings or the day of collection when booking by telephone for most shipments if you have access to email and a printer to print off the Air Waybills. However wherever possible, three working days or more to allow preparation and postage of travel documents to you. If you have a last-minute order please email customercare@lumoluggage.co.uk or use the form here.

If the item(s) you ship are larger or heavier than the size or weight of the item(s) you booked, LumoLuggage reserves the right to take an additional charge accordingly.

Luggage may be X-Rayed for security purposes and any camera film or other items may be harmed by the radiation from the X-rays.

Yes, if you ship four or more items you receive a multiple piece discount as follows:
5+ Items = 5% discount
Your multiple piece discount is calculated when you place your booking and is automatically included in your total price.
Multiple piece discounts are not available for extra large sports equipment

Simple, email customercare@lumoluggage.co.uk or use the form here.

Please remember standard collection times are Mon – Fri 09.00 to 17.30

In the unlikely event that your luggage is not delivered on time and you have booked our Priority Service, LumoLuggage will credit you in full if your luggage arrives later than the agreed date.

The above delivery guarantee does not apply in the following circumstances: if you pack any prohibited items, or through Force Majeure, or in any country that requires customs formalities, or if you have booked our Economy Service.

If your delivery date is very time sensitive then we recommend allowing one to two extra working days due to possible delays resulting from Customs high volumes.

Luggage shipping costs (the chargeable weight) is based on both the size and weight of your items – the cost is determined by whichever is the greater the weight or the size (the chargeable weight)
The prices that are displayed are based on the weight you select and the appropriate size is available for you to see or amend in the booking process.

If any single dimension of any item type measures more than 120cms these items are classified by DHL, FEDEX, TNT and UPS as ‘Oversize Piece’ and attract a surcharge.

The heaviest single item you can ship is 68kg /50lb.

The largest single dimension of your item that you can ship is 240cmsThe largest size for the two smallest dimensions added together is 330cmsPlease note the weight displayed on your barcoded luggage shipping labels is a nominal weight and does not reflect the weight booked and paid for.

All items are weighed and measured in transit by and if your item exceeds the allowance booked the additional cost due will be charged automatically to your card.

In order to calculate whether the weight or the size is greater and determine the correct chargeable weight the size is converted to a weight by simply multiplying the three dimensions of your luggage in cms (width x height x length) and then dividing by 5000 and this gives you the cm size converted to a kg weight, e.g. 83cm x 40cm x 30cm /5000 = 19.92kg

You can book with estimated weights and dimensions.

All items are weighed and measured in transit by DHL, FedEx, TNT and UPS and if your item exceeds the allowance booked the additional cost due will be charged automatically to your card.

When measuring your item, this should be done from the widest, highest and longest points including bulges, wheels and handles.

You can enter the weight and dimensions in any order which will alter the price accordingly.

All items are weighed and measured in transit by DHL, FedEx, TNT and UPS and if your item exceeds the allowance booked the additional cost due will be charged automatically to your card.